Services Provided for Plans

No two companies are the same, and when it comes to working with a retirement plan professional, a one-size-fits-all approach is out of the question. What responsibilities are required from the TPA will vary between sponsors. PensionPro uses Services Provided to track the administration services being performed for each plan. From identifying the plans that use 3(16) or recordkeeping services to simply notating which ones prefer paperless document delivery, Services Provided are a simple, customizable solution for ensuring the correct work is completed.

Tier Availability: Track, Team, Business

Article Content

• Overview of Services Provided
• Managing Services Provided
  • Editing & Deleting Plan Services
  • Adding a Service to a Plan
• Adding & Removing Services via Power Tools
• Importing Services Provided

Overview of Services Provided

Services Provided is a useful way of tracking what duties are being carried out for each Plan. Generally, these are administrative services the firm offers to clients—actuarial, compliance, recordkeeping 3(16), etc.—that may not be applicable to all Plans. PensionPro includes the flexibility to customize this list of services to match those performed by the firm.

When added to a Plan, a service can also include other optional information, such as an effective date, frequency, and any parties involved.

Once added, Services Provided can then be used as reference, or they can be included as filters in places such as Power Tools or Blast Email. For example, the Project Creation Power Tool can launch a new Project just for Plans that include a particular service.

Managing Services Provided

To view the Services Provided for a Plan:

1. Open the Plan in a new tab.
2. Select the Services Provided view from the list on the left.

The Services Provided grid displays any services that have been added to the Plan, along with any corresponding information. Much of this information is optional and only used if relevant to the service in question.

Editing & Deleting Plan Services

Requires Security Rights: Add/Edit Plan

To edit or remove a service from a Plan, hover over its entry in the Services Provided grid and select Edit or Delete on the right-hand side.

Adding a Service to a Plan

Requires Security Rights: Add/Edit Plan

To add a new service to the Services Provided grid:

1. Select Add at the top-right of the grid. The corresponding window displays.
2. Select a Service.
3. Add a Description.
4. (optional) Complete any other fields as desired.
5. Select Save. The service will be added to the grid.

Easily Add New List Value Entries

Requires Security Rights: Maintenance

When adding or editing a Plan service, users with the Maintenance Security Right can easily create new List Value entries for dropdowns without needing to navigate to the Maintenance menu. This applies to any fields that use List Values, such as Service, Service Category, and Responsible Entity. To do so:

1. In the Add/Edit Services Provided window, expand the dropdown for the applicable field.
2. Select the first option in the list, [Add New {Field Name}]
3. The input changes from a dropdown to a text field. Enter the desired value.
4. {Field Name} Description is added below New {Field Name}. Enter a description of the List Value.
5. Complete the remaining fields as normal. When the changes are saved, the new List Value will be added to PensionPro.

Adding & Removing Services via Power Tools

Requires Security Rights: Access Power Tools

Services Provided can be managed across multiple Plans using Power Tools. In this way, a service can be added to many Plans at the same time, or existing services can be deleted from Plans.

To get started, navigate to Power Tools > Plans > Services Provided; the corresponding Power Tool opens in a new tab. Use the headings below to following along with the Power Tool.

Step 1: Options

1. Use the I want to field to choose either Add New Services Provided Records or Delete Existing Services Provided Records.
   • If deleting records, no other settings are needed for this step. Select Next and skip to the next heading.
2. If adding new records, complete the remaining fields as needed. Service Provided is required.
3. When satisfied, select Next to continue to Step 2.

Steps 2 & 3: Filters and Selections

These steps focus on preparing the Power Tool dataset and choosing the records that will be impacted. For more details, refer to the article Column Selections & Filters.

1. In Step 2, some Column Selections have already been applied depending on the action chosen in Step 1; other columns can be added at this time if desired.
2. If needed, apply any Filters. These will apply to the returned data in the next step.
3. Select Next to continue to Step 3.
4. The grid in Step 3 displays the Plans, Services, and any other columns with respect to the filters applied in Step 2. Perform one of the following:
   • If adding new services, select the Plans to add services to. Plans only need to be selected once, even if they are returned multiple times.
   • If removing services, select the services to remove (per Plan).
5. When satisfied, select Next to continue to Step 4.

Steps 4 & 5: Review and Finish

Step 4 displays a summary of the changes that will be made; review this information and select Execute to apply the requested changes.

When Step 5 is reached, the updates have been applied. In the event that one or more issues occurred during execution, an error log detailing the issue(s) will be made available at this time.

Importing Services Provided

Services can also be applied to multiple Plans by importing them from a spreadsheet. For more information on this process, refer to the article Data Import - Services Provided.