Clearing the Browser Cache

Follow

If a feature or function in PensionPro doesn't seem to be working as expected, an easy first step to resolving the issue is to clear the cache of the web browser being used. The cache is used by web browsers to store files on the device in the background, enabling web sites to load faster. Sometimes these files can break or become outdated, causing issues with web-based applications until the cache is cleared.

 

Article Contents

 

 

 

Google Chrome

 

  1. In the address bar of Chrome, enter the following URL:
chrome://settings/clearBrowserData
  1. In the Clear browsing data window, select the Advanced view.
  2. Set Time range to All time.
  3. Select Cached images and files.
    • Selecting Browsing history and Cookies and other site data should not be required, but if clearing the cache alone does not resolve the issue, re-attempt the process with these options selected.
  4. Select Clear data.
  5. Close all Chrome windows, then reopen to continue using the browser normally.

 

 

Microsoft Edge

 

  1. In the address bar of Edge, enter the following URL:
edge://history/all
  1. Select Delete browsing data in the top-right.
  2. Set Time range to All time.
  3. Select Cached images and files.
    • Selecting Browsing history and Cookies and other site data should not be required, but if clearing the cache alone does not resolve the issue, re-attempt the process with these options selected.
  4. Select Clear now.
  5. Close all Edge windows, then reopen to continue using the browser normally.

 

 

Mozilla Firefox

 

  1. In the address bar of Firefox, enter the following URL:
about:preferences#privacy
  1. In the menu on the left, select Privacy & Security.
  2. In the Browsing Data section, select Clear browsing data.
  3. Select Temporary cached files and pages.
    • Selecting the other options should not be required, but if clearing the cache alone does not resolve the issue, re-attempt the process with these options enabled.
  4. Select Clear.
  5. Close all Firefox windows, then reopen to continue using the browser normally.

 

 

Apple Safari

 

  1. Select Safari > Settings.
  2. Select Privacy.
  3. Select Manage Website Data.
  4. From the list of available websites, select all PensionPro items.
    • The Search bar can be used to aid in filtering PensionPro pages.
  5. Select Remove.
  6. Close all Safari windows, then reopen to continue using the browser normally.