If a feature or function in PensionPro doesn't seem to be working as expected, an easy first step to resolving the issue is to clear the cache of the web browser being used. The cache is used by web browsers to store files on the device in the background, enabling web sites to load faster. Sometimes these files can break or become outdated, causing issues with web-based applications until the cache is cleared.

 

Note: These instructions only apply to the Web-based version of PensionPro.

 

Table of Contents

 

 

Google Chrome

  1. In the address bar of Chrome, type out or copy/paste the following link: chrome://settings/clearBrowserData
  2. In the Clear browsing data popup window, select the Advanced view.
  3. In the Time range dropdown, select All time.
  4. Select the Cached images and data checkbox.
    • Selecting the Browsing history and Cookies and other site data checkboxes should not be required, but if clearing the cache alone does not resolve the issue, re-attempt the process with these options selected.
  5. Select Clear data.
  6. Close all Chrome windows, then reopen to continue using the browser normally.

 

 

Microsoft Edge

  1. In the address bar of Edge, type out or copy/paste the following link: edge://history/all
  2. Select Clear browsing data in the top-right.
  3. In the Time range dropdown, select All time.
  4. Select the Cached images and data checkbox.
    • Selecting any other checkboxes should not be required, but if clearing the cache alone does not resolve the issue, re-attempt the process with the Browsing history and Cookies and other site data also selected.
  5. Select Clear now.
  6. Close all Edge windows, then reopen to continue using the browser normally.

 

 

Mozilla Firefox

  1. Select Menumenu.png > Settings.
  2. Select the Privacy & Security panel on the left.
  3. In the Cookies and Site Data section, select the Clear Data... button.
  4. Select the Cached Web Content checkbox.
    • Selecting the Cookies and Site Data checkbox should not be required, but if clearing the cache alone does not resolve the issue, re-attempt the process with this option selected.
  5. Select Clear.
  6. Close all Firefox windows, then reopen to continue using the browser normally.

 

 

Apple Safari

  1. Select SafariPreferences.
  2. Select Privacy.
  3. Select the Manage Website Data… button.
  4. From the list of available websites, select all PensionPro items.
    • The Search bar can be used to aid in filtering PensionPro pages.
  5. Select Remove.
  6. Close all Safari windows, then reopen to continue using the browser normally.
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