The ftwilliam.com Navigation Assistance feature offers fast and convenient access to information in ftwilliam.com. When enabled, additional menu options are made readily available from the Clients, Plans, Projects, and Plan Cycles tabs. These options instantly take the user to the corresponding pages in ftwilliam.com. This article covers activating and using ftwilliam.com Navigation Assistance within PensionPro.
Tier Availability: Team, Business
Security Rights Required: None
Article Contents
Getting Started
Before the ftwilliam.com Navigation Assistance can be enabled, the connection between PensionPro and ftwilliam.com will need to be properly established via an ftwilliam.com API key. Additionally, an SSO Source Reference will need to be specified. If these tasks have not yet been completed, refer to the article ftwilliam.com Integration - Setup & Preferences.
Adding an ftwilliam.com Username
Additional Security Rights Required: Add/Edit Employee
Any user wishing to utilize Navigation Assistance must also have their ftwilliam.com username added to their PensionPro Employee Information, as follows:
- Use the Search bar to find and open the Employee tab for the employee who wishes to use Navigation Assistance.
- In the General view, select Edit
- In the Edit Employee popup window, enter the ftwilliam.com username in the ftwilliam.com Single Sign On Username field.
- Select Save.
Other Prerequisites
After the connection to ftwilliam.com has been established and verified and the username has been added to the Employee tab, the following conditions must also be met before Navigation Assistance can be utilized:
- Ensure the Enable ftwilliam.com Navigation Assistance setting is set to Yes. This setting can be found under Maintenance > Preferences > Integrations > ftwilliam.com.
- Within ftwilliam.com, ensure that Enable Standard User SSO is selected on the Account Profile page.
- Link any desired Clients and Plans. Refer to the article ftwilliam.com - Creating and Linking Records from PensionPro.
Using Navigation Assistance
Warning: The instructions in this article reference the More icon. In many places within PensionPro, two instances of this icon appear near each other in the top-right corner—one over the other—and while each contains ftwilliam.com functionality, the specific functions differ between the two icons.
- The topmost icon appears on the tab header next to the Help icon, and is available on any view within a tab. This icon contains the ftwilliam.com Navigation Assistance options, and is the icon referenced throughout the remainder of this article.
- The lower icon appears directly over the information grid—often accompanied by an Add or Edit icon—but is not necessarily available on every view. When selected from the General view of a Client, Plan, or Contact tab, this icon contains the integration functionality to create and link records in ftwilliam.com; this functionality is discussed in the article ftwilliam.com - Creating and Linking Records from PensionPro.
From the Client Tab
- Use the Search feature to open the desired Client in a new Client tab.
- Select More
from the tab header, then select ftwilliam.com. The corresponding ftwilliam.com Edit Company page will open in a new browser window.
From the Plan Tab
- Use the Search feature to open the desired Plan in a new Plan tab.
- Select More
- Select either Plan, Compliance, or Plan Documents to open the corresponding ftwilliam.com page.
- Selecting Plan opens the Edit Plan page.
- Selecting Compliance opens the Compliance > Tasks page.
- Selecting Plan Documents opens the Print Plan Documents page.
From the Project Tab
- Use one of the following methods to open the desired Project in a new Project tab:
- Search for the Project using the Search feature.
- From the corresponding Plan tab, select the Projects view, then double-click on the appropriate Project.
- Select More
- Select either Plan, 5500, Compliance, or Plan Documents to open the corresponding ftwilliam.com page.
- Selecting Plan opens the Edit Plan page.
- Selecting 5500 opens the Project's 5500 information.
- Selecting Compliance opens the Compliance > Tasks page.
- Selecting Plan Documents opens the Print Plan Documents page.
From the Plan Cycle Tab
- Use one of the following methods to open the desired Plan Cycle in a new Plan Cycle tab:
- From the corresponding Plan tab, select the Plan Cycles view, then double-click on the appropriate Plan Cycle.
- From the corresponding Project tab, select the Plan Cycle view.
- Select More
- Select either Plan, 5500 Forms, Compliance, or Plan Documents to open the corresponding ftwilliam.com page.
- Selecting Plan opens the Edit Plan page.
- Selecting 5500 Forms opens the 5500 page for the chosen Plan Cycle year.
- Selecting Compliance opens the Compliance > Tasks page.
- Selecting Plan Documents opens the Print Plan Documents page.
Frequently Asked Questions
- When I try to use Navigation Assistance from the Web app, I get an "Invalid resource request" error message. I never received this error on the Desktop. Why?
The requirements for enabling Navigation Assistance changed in PensionPro 2.0. Previously, the page that a Navigation Assistance link would take a user to depended on whether or not the user was already signed into ftwilliam.com. Now, Navigation Assistance links will always automatically sign a user in to ftwilliam.com. However, this functionality requires a user's ftwilliam.com username to be added to their Employee tab, along with some other configurations. Refer to the Getting Started section of this article for details. - The Navigation Assistance link is not taking me to the correct page in ftwilliam.com.
This commonly happens when the correct page does not exist. For example, the 5500 option cannot open the 5500 page in FTW if no 5500 has been set up for the combination of Plan and Period year. In this case, the Edit Plan page will be shown instead.