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Troubleshooting the File Bin

 

Did you know regularly restarting your computer helps to keep the file bin functioning propertly? When the File Bin is not fully downloading files and documents, try logging out of PensionPro and restarting your computer.

Troubleshooting the File Bin

Occasionally users may experience a file not downloading 100% and other times the File Bin may read "An Error Occurred." This can be due to a number of different things. Usually these File Bin issues can be resolved by logging out of PensionPro and restarting the machine.

For users working with terminal services or a Citrix environment they will want to contact their IT department as a server issue may need to be addressed. There are policies that can be set up that restrict sending file exchanges. Furthermore antivirus settings can interfere with uploading and downloading files and documents.

Users and plan sponsors may notice timeouts when uploading and downloading files and documents. In this case it is important for the user and the plan sponsor to whitelist the following addresses:

*.tpaworkflow.com
*.pensionpro.com
*.plansponsorlink.com
tpaworkflow.net

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